Effective Date

May 2026

Introduction

Mathew Travel respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you use our website or contact us for transportation and tour services.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• WhatsApp contact information
• Pickup and drop-off locations
• Flight information
• Booking details
• Messages submitted through contact forms

We only collect information necessary to provide our services and support.

2. How We Use Your Information

Your information may be used to:

• Process bookings and reservations
• Confirm transportation services
• Communicate about pickup details
• Provide customer support
• Improve our website and services
• Send important booking updates

We do not sell customer information to third parties.

3. Payment Information

Mathew Travel does not store sensitive payment card details directly on our website.

Payments may be processed through secure third-party payment providers when applicable.

4. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve website functionality and user experience.

Cookies may help us understand:

• Website traffic
• Visitor behavior
• Popular pages
• Website performance

Users can disable cookies through browser settings if preferred.

5. Third-Party Services

Our website may contain links to third-party platforms including:

• WhatsApp
• Social media platforms
• Payment providers
• Google Maps

We are not responsible for the privacy practices of external websites or services.

6. Data Protection

We take reasonable measures to protect customer information from:

• Unauthorized access
• Misuse
• Loss
• Disclosure

However, no online transmission method can be guaranteed as completely secure.

7. Customer Rights

Customers may request to:

• Access their personal information
• Correct inaccurate information
• Request deletion of booking-related data when legally permitted

Requests can be made by contacting us directly.

8. Children’s Privacy

Our services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

9. Policy Updates

Mathew Travel may update this Privacy Policy periodically.

Any changes will be published on this page.

10. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:

Mathew Travel

Hurghada, Red Sea, Egypt

Email: info@mathewtravel.com WhatsApp: Available 24/7